This Privacy Policy explains what personal and other information is collected by MakeCloud Limited (company number 06262259, registered at Rothamsted Enterprises, Harpenden AL5 2JQ) and how that information is used.
By visiting our website and using our services, you consent to the terms described herein. If you have any questions, please contact us at hello@makecloud.com or write to MakeCloud Limited, Rothamsted Enterprises, Harpenden AL5 2JQ.
1. The Scope of This Privacy Policy
This Privacy Policy applies when you:
- Visit our website
- Request or provide information to us
- Receive IT support and professional services from us
- Sign up for newsletters, webinars, or events
- Apply for employment with us
- Agree to be on our mailing lists
We use cookies on our website. For more information, please see our Cookie Policy.
2. What Information Is Collected and How?
2.1 Website Visits
When you visit our website, we may collect your IP address, operating system, and web browser information for statistical analysis purposes.
2.2 Newsletter and Information Requests
When you request information or subscribe to our newsletter, we collect your name, address, email, and phone numbers through various channels including social media.
2.3 IT Support and Professional Services
We collect personal information needed to provide our IT support and professional services to you.
2.4 Webinars and Events
For webinars and events, we collect your name, contact details, and any dietary and access requirements.
2.5 Job Applications
When you apply for a position with us, we collect personal and special category information used to evaluate applications, conduct reference and background checks, and contact you about future opportunities.
2.6 Marketing Information
Contact details are stored in our CRM database. You can unsubscribe from marketing communications via the email footer or by contacting hello@makecloud.com.
3. How Personal Information Is Used
Processing of your personal information complies with Data Protection Laws and is only carried out when:
- It is necessary for the performance of a contract
- It is required by legal obligation
- You have provided explicit consent
- We have a legitimate interest that does not override your individual rights
We use your personal information to:
- Process information requests and complaints
- Provide IT support and professional services
- Deliver newsletters and communications
- Send marketing communications (with your opt-in consent)
- Screen job applicants and contact them about vacancies
4. Information Retention
Personal information is retained only as long as necessary for the stated purposes and legal compliance. Upon expiry of the retention period, personal information is securely destroyed in accordance with applicable law.
For details on our retention periods, please contact hello@makecloud.com.
5. How and Why Personal Information Is Shared
We may share your personal information with third-party service providers for the following purposes:
- Newsletters and marketing: Mailchimp
- Events: Eventbrite
- Video conferencing: Zoom
- CRM tools: HubSpot
Some personal information may be stored on third-party cloud infrastructure. With your consent, information may be shared with Google, Amazon, and partners for marketing communications.
Additional circumstances where we may share your information:
- When you have provided consent
- For legal proceedings or defence of our rights
- With parties involved in promotional arrangements
International transfers of personal data are protected by adequate country identification or legal mechanisms such as Standard Contractual Clauses or Privacy Shield certification.
6. Personal Information Security
We use up-to-date storage services, access controls, password authentication, and multi-factor authentication to protect your information from unauthorised access, misuse, disclosure, modification, destruction, or loss.
All partners, staff, and third parties are bound by confidentiality obligations. While we take appropriate steps to manage risk, please note that internet transmission cannot be guaranteed as completely secure.
7. Third-Party Sites
Our website may contain links to third-party sites. We recommend reviewing their privacy policies, as we accept no responsibility for their handling of personal information.
8. Your Legal Rights
Under data protection law, you have the following rights regarding your personal information:
- Right to withdraw consent at any time
- Right to know what information is held about you
- Right to request a copy of your data in a common electronic format (typically at no fee)
- Right to correct inaccurate information
- Right to deletion ("right to be forgotten"), with limited exceptions
- Right to data portability in a structured, machine-readable form (where technically feasible)
- Right to complain to the data protection authority: https://ico.org.uk/concerns/
To exercise any of these rights, please email hello@makecloud.com or write to MakeCloud Limited, Rothamsted Enterprises, Harpenden AL5 2JQ.
9. Policy Changes
This Privacy Policy is updated periodically to reflect legal, technical, or business changes. Material changes will be communicated appropriately to users.